Domestic Shipments Return Policy
If you are not completely satisfied with your purchase, Hartmann will gladly provide an exchange or refund within 30 days from the date of shipping, provided all items are unused and the hangtags are attached to the product(s). Upon receipt of your merchandise, Hartmann will promptly process your return. The cost of the item and applicable taxes will be refunded to the credit card used for the purchase. Please note that, depending on your credit card company, it may take up to two billing cycles for your credit to appear on your credit card statement.
To exchange or return an item, please follow the instructions listed below:
1) Pack your item in the original Hartmann box
2) Include the completed return form that arrived with the merchandise. If exchanging, please note the description/style number of the new item.
3) Ship your item via an insured, traceable carrier (such as UPS®, FedEx® or the U.S. Postal Service) to:
Hartmann
Attention: Returns Department
200 Hartmann Drive
Lebanon, TN 37087
1-800-331-0613
Be sure to retain a copy of the receipt for your records. Please note this return policy applies to products purchased through hartmann.com only. Shipping costs are the responsibility of the consumer. Price adjustments will not be made on previously purchased products.
If you have any questions about Hartmann’s return policy or would like to follow up on a return you have submitted, please contact the Hartmann Customer Service Department via email at customerservice@pobox.hartmann.com or phone at 1-800-331-0613.
International Shipments Return Policy
For orders shipped outside of the United States, please be advised that returns will not be permitted, except in the event of a manufacturer error or defect. In the event of a manufacturer error or defect, customer should e-mail Hartmann Customer Service at customerservice@pobox.hartmann.com requesting a return merchandise authorization (RMA).
Damaged Merchandise
If your Hartmann® product was damaged upon arrival, please contact Hartmann Customer Service at 1-800-331-0613 Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m. CST.
Return to FAQ
|
