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Hartmann’s Commitment As a result of the high quality of construction and standards, Hartmann stands behind its products and guarantees them against defects in the original workmanship and materials. Our commitment does not cover normal wear and tear (including wear and tear of moving components such as wheels, zippers and handles), misuse or neglect of the product or damage caused by airline mishandling. Should the airlines or another carrier damage your luggage, you should immediately file a damage claim with the carrier. As with any product, wear and tear should be expected with use over time, and eventually items do need to be replaced or repaired. Our goal is to ensure your satisfaction; we are happy to provide efficient and gracious repair service at a reasonable cost. If you have any questions, please contact our Customer Service Department via email at customerservice@pobox.hartmann.com or phone at 1.800.331.0613. If you prefer to send a letter, you may contact us at: Hartmann |
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