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This Online Privacy Policy & Legal Statement (the "Policy") applies to Hartmann.com ("Hartmann.com" or the "Website"), which is operated by Hartmann, Incorporated ("Hartmann"). By using the Website you accept our Policy. We may revise it at any time by updating the Website.
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How we protect your privacy
Hartmann is committed to protecting your privacy. We use the information we collect about you to process orders and/or to provide a more personalized shopping experience. We also may monitor customer activity and site usage to help us best serve our visitors. In addition, in order to keep our customers informed about Hartmann product news, special offers, and other products or services of interest, we may send such information via postal mail, email or telephone, based on customer-provided contact information. For information on how we protect your privacy and credit card information when you order our products online, click here.
We always try to offer all visitors the best site possible. Hartmann.com may use a Session ID Cookie, which allows the site's features to run smoothly. We also use "cookies" to track online media executions. Many sites track usage on their sites, which is part of basic web technology and the only real way an e-tailer, like Hartmann, can tell if its customers like or dislike a feature. We DO NOT SHARE that information with anyone else.
While you are at Hartmann.com, you will see forms that allow you to leave your name and contact information. By using Hartmann.com, you consent to the collection and use of the information obtained by Hartmann and to the terms of this Policy. If you do not agree to these terms, please do not use the Website. If we decide to change the Policy, we will post those changes on this page so that you are aware of our online practices, including how we use the information we collect and under what circumstances we disclose it. Hartmann is not responsible for the content or privacy practices of the non-Hartmann websites to which Hartmann.com may link.
Unless you leave your name and contact information on any of our registration forms, you can browse and exit the Website without leaving any information that would identify you. If you choose to do so, we may contact you via email, postal mail or telephone informing you of new products, services or events. Occasionally we will rent our postal mailing lists to companies that have products or services that we believe will be of value to our customers. Even if we share our mailing lists with these other companies, however, please be assured we never share your email address or credit card information. For details on how to "opt-out" if you do not want us to contact you or rent your postal address information, you have many options.
At some point Hartmann may sell or transfer subsidiaries, divisions or business units. If any such transactions occur, customer information relating to the transferred unit would likely be one of the transferred business assets. Also if Hartmann or substantially all of its assets were acquired by another entity, customer information would be one of the assets transferred. However, any information transferred in these situations would remain subject to the terms and conditions set forth in the Privacy Policy in effect at the time of collection of the information (unless the customer consents otherwise).
Except as otherwise provided in this Policy or by law, personally identifiable information is only shared with Hartmann. From time to time, we engage third parties to provide services related to the maintenance and operation of the Website. In connection with the services, the provider may have access to information provided by users of the Website. A service provider's use of such information is restricted by confidentiality agreements between Hartmann and such provider.
Our Website is designed for potential customers who are 18 years of age or older. We do not intentionally collect information from children.
Uncomfortable with ordering online? For our online Safe Shopping Guarantee and other shopping options, go to Secure Shopping.
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Information we collect about you
If you purchase products online through Hartmann.com, we collect and store the following personal information:
- Email Address
- Name
- Shipping Address
- Billing Address
- Telephone Numbers
- Credit Card Information
If you do not want to place your order online, you can telephone, mail, or fax your order. Click here to see your shopping options.
If you register to receive our free Hartmann Email Specials, we will collect and store your:
If you request a Hartmann catalog, we will collect and store your:
- Email Address
- Name
- Mailing Address
- Home Telephone Number
If you submit the Contact Us form, we will collect and store your:
- Email Address
- Name
- Address (optional)
- Telephone Numbers (optional)
If you decide to create a free Hartmann.com account with us, we will collect and store your:
- Email Address
- Name
- Password
- Password Reminder (optional)
- Shipping and Billing Addresses (optional)
- Telephone Numbers (optional)
If you decide to register a Hartmann product with us, we will collect and store your:
- Email Address
- Name
- Address
- Home Telephone Number
- Purchasing store (optional)
- Products registered
If you decide to enter for a sweepstakes, contest or other marketing event sponsored by Hartmann, we will collect and store your:
- Email Address
- Name
- Address
- Home Telephone Number
- Other information that may be relevant to a marketing event
We also collect and store the following technical information when you visit our site:
- IP Address
- Browser Type
- Site Usage
If you use our "Email to a Friend" feature, the name and email address information requested will be used only to generate that email. It will not be stored or used for any other purpose.
If you use our "Email My Wish List" feature, your invitees' names and email addresses will not be used for any other purpose.
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Hartmann and third-party marketing communications to you
In order to keep our customers informed about Hartmann product news, special offers, and other products or services of interest, we may send such information via postal mail, email or telephone, based on customer contact information. Details of each type of communication - and how to be removed from each list - are explained below.
Third-party marketing - from time to time, we make our customer postal addresses available to other reputable organizations whose products or services we think you might find interesting. Please note that we do not share our customers' email addresses with third-party marketers.
Email marketing - periodic email communications from us about Hartmann products, shipping discounts, or special offers.
Telemarketing - informing you via telephone about Hartmann product news, shipping discounts, or special offers, unless otherwise prohibited by Federal and State "Do-Not-Call" laws.
Product offer mailings - postal mail about Hartmann product offers, including product brochures, special collector mailings, and collector club newsletters.
Catalog mailings - postal mail of Hartmann catalogs, which may include shipping discounts or special offers.
Company-owned store mailings - postal mail about Hartmann company-owned stores.
Additional Hartmann mailings - postal mail about other Hartmann news, including, but not limited to, information about Hartmann retail accounts and Hartmann-sponsored sweepstakes, contests, and bridal and other events.
How to be removed from our lists
If you would like to be removed from any of the marketing communication vehicles listed above, please provide us with complete contact information (name, email address, mailing address, phone numbers) by any of the methods listed below so that we can promptly and accurately process your request. In cases where we lack the necessary information, we will make our best efforts to comply with your request.
To be removed from any of the marketing communications lists, you may do so by:
- Sending email to us at customerservice@pobox.hartmann.com and indicating your preferences –or–
- Calling Hartmann Customer Service at 1-800-331-0613, 7:30a.m.–5:00 p.m. CT Monday–Friday –or–
- Writing to us at: Hartmann Customer Service, 200 Hartmann Drive, Lebanon, TN 37087 and indicating your preferences
Once you have set your communications preferences, you may change them by using any of the above methods.
Hartmann reserves the right to contact its customers in order to properly and effectively service pending transactions and to address any concerns or requests of a Customer Service nature. For example, if you purchase directly from Hartmann.com you will receive transaction-specific order confirmation and shipment confirmation email messages regardless of your email marketing communications preference.
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Reviewing/Modifying Your Account Information
You may contact Customer Service to review or change your personal information. If it is incorrect in any way or if you would like to have part or all of it removed, contact our Customer Service department (see below).
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Contacting Us
Hartmann welcomes your questions and comments about privacy. There are many ways to contact us:
- Using our simple online comment form –or–
- Sending email to us at customerservice@pobox.hartmann.com. You can expect to receive a response from Hartmann Customer Service within 24 hours (Monday through Friday) of sending your email –or–
- Calling Hartmann Customer Service at 1-800-331-0613, 7:30a.m.–5:00 p.m. CT Monday–Friday –or–
- Writing to us at Hartmann Customer Service, 200 Hartmann Drive, Lebanon, TN 37087
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